Social Media
Facebook surpasses Google so what does this mean?
by Jon W Chin on Dec.28, 2010, under SEO/SEM, Social Media
Figures by Comscore shows that Facebook has surpassed Google in terms of “time spent”, “visits” etc. This spells good news for Facebook and not so good news for Google (kind of like a Prisoner’s dilemma’s situation) BUT wait. I feel, its different (in a way).
My view is people will continue searching and when they search in Google (or other search engines) they have an INTENT – they are hunting for information to act on (or digest). They know what they are searching for and marketers can capitalize on that very intent by having landing pages or content that answers their search and thus convert them.
On the other hand, in social networks (e.g. Facebook), people go there to socialize, get information – spook on what their mates are doing. Sure they may post on their status seeking assurances about a particular product but their intent is rather different as when they search online. When they search using a search engine, they will prowl through forums to see reviews and then act on the reviews. However on Facebook, they just tend to take a back approach to have fun. So their motivation to go to each platform is different I argue. So how does one convert in this situation?
On a slightly related note, in communities of interest such as forums and such – commerce can work very well because they are bonded by communities of interest and by engaging in say group buy – its a very natural extension of being in a community whereas social network not so per se, as the last thing they want is to have ads shoved up their face in a social setting.
On this note, I foresee in the year 2011 and beyond, we will be seeing a fair bit of group buying going on (especially on communities of interest) and gaining further traction – its not new I must – its has also been going on but I feel that it will grow bigger…
What are your views?
P.S. I tend to see forums as communities of interest bonded by a love for a brand or a hobby whereas Facebook on the other hand is a social friend network.
Klout Influence as an analytics tool
by Jon W Chin on Oct.25, 2010, under Analytics, Social Media
I’m sure many of you have heard of Klout score – its a measure of your online twitter influence and now it covers Facebook as well (less than the business page you are managing).
Its a pretty decent tool to measure influence – simple and pleasing to the eye (read: easily understandable) – the latter a plus point when you present to clients. I’ve used it in various aspects to measure the engagement and influence level of a campaign – didnt use Klout per se but its method of scoring i.e the scale from 1 to 10 and it settles pretty well.
An interesting measure is the influence metric – it measure the type of “people” you are attracting in twitter.
My personal influence is as below and I found it rather “convincing” – my intent is to share and learn from other in a defined community that I am interested in. Looks like it works (in a way).
What are your thoughts on Klout? How do you find it?
Keen to hear.
McDonalds joins online gaming and seeks to engage 70 million people
by Jon W Chin on Oct.19, 2010, under Advertisement, Digital Media, Social Media
Online gaming has no doubt grown over the years. Think Farmville, My Cafe, Mobster and all. These games had people’s logging in their Facebook accounts and iPhone just to ensure that their items they have cooked does not expire.
This is evident that games play a role in many people’s life. And now McDonalds sees this as an opportunity and decides to enter this space. They created a “1 day campaign” online game on Farmville whereby players will be able to grow their farm twice as fast with all the McDonalds rewards.
Looks like marketers – you want their attention and grow your brand affinity – one of the ways are online gaming. Leverage them. Interesting space here and I am of the view it has alot of potential. Other than communicate on social space, the other activity is to have fun i.e. play games.
The question now is hmm…how does it read into my business objective? Dont get carried away by all these crazes – ultimately as a brand owner – you need to answer that very question. By having this game, how does it serve my business objective?
Facebook Reach in Singapore: User Vs Marketer (Vs. PR?)
by Jon W Chin on Sep.29, 2010, under Advertisement, Social Media
Jon Chin wearing a Facebook user cap:
I am an avid Facebook”er” if there is such a term. I spend hours on it. Its a place where I catch up with my friends (“see whats up in their lifes – their bragging adventure etc) – to find out where they are up to.
Jon Chin wearing a marketer cap:
Sources from Facebook Singapore tells me: “Singapore has 2.4 million accounts and of course 1.8 million log in DAILY”. To a marketer, that means business.
The potential reach & frequency (read impression in the ad world) – woohoo that gets all excited. How can a marketer capitalize on all these to build its brand and people to talk about my brand so I can increase my brand profile and ultimately sales.
Hmm…is there a mismatch here? I wonder…
or is this a space that PR practitioners own after all PR dudes/dudettes say this is “earned” media not a “paid” media space… Did I conveniently leave the PR folks out?…
It seems that authenticity, non-paid means, increased transparency, engaging in conversations – one to many – seems to play into PR strengths…PR helps to “soft-sell” – so should this be a PR thingy? Interesting…
Did I miss out a category of “Jon Chin wearing the PR cap”….
Thoughts? Keen to hear your views…
Authenticity Online (Site Seeding): PR Agency Reverb Communication’s brush with FTC over comments in iTunes
by Jon W Chin on Aug.29, 2010, under Advertisement, Social Media
Seth Godin had a book titled “All marketers are LIARS (Opps) nope, story tellers” he corrects it….We all hope to create a story – but where does one draw the line?
Briefly, the beef with this is that PR firm – Reverb Communication had seeded in the iTunes store in the pretense of a genuine user – raving about the product and all. Federal Trade Commission (FTC) came in and stopped it – suggesting deception. Well this is not new in the offline world as well…the thing in the online world is this can draw flake from users – in the online world there are no rules…how would this effect your brand image and your product?
I had my say on this topic on several occasions in my blog (please refer to this and this) and also in my public speaking arrangement in which I posted this question to the floor.
In the small island that I reside today – Singapore. I doubt this enforcement of the law will come so stringent in its effect (I stand corrected thought 
).
In my view, to jump start a conversation is okay but to go to the extent of saying “its the best product ever!” well that is where I draw the line. To me, there is a saying: “paper can never cover fire” – that is something I subscribe – even more so in the online world.
As most would realize, there are basically no rules there and everyone has a microphone. We all hear “Any publicity is good publicity” – well, does this really apply here? I think not, TRUST like a relationship is built in incremental steps and it only take one episode to cause it trumping down (think Tiger Woods) - this is something firms should take note.
Its a matter of time, someone would find out – especially some online users would pick on the words being used and some would even go to the extent to find evidence to build a case- I’ve personally seen this happen. So what happens if they break the bubble, I’m sure you can anticipate the ending – and then which reputational management comes into play – do we really want that? Or do we just cross our fingers and hope this would not happen to us.
I have ran campaigns in which I aim to gather the result of positive word-of-mouth, to me that is a result and not a means. Campaigns should be created (and communications) should be strategically planned to have that result. Its best if the reviews is created genuinely from users (in form of blogs, tweets and all) by tactics that you run – say competitions, games (leadership board etc) – something for them to talk about – or gain from and for them to spread…
Thats all from me for now…keen to hear what are your views on this topic.
Nanyang Business School Breakfast Talk – Advent of Social Media: What It Means To Marketing Practitioners
by Jon W Chin on Aug.27, 2010, under Social Media
Had a great time playing moderator role organised by one of the world’s leading business school, where topics around social media were debated and how it affects businesses.
Views were exchanged and lessons learnt. I had fun (which is most important)…
The panel…
From Left to Right..
1. Sarjit Singh – President of NBSAA
Mr. Andrew Tan, 2nd President of NBSAA
2. Peter Lim, Writer and Media Consultant of Plim HL, Singapore (former Editor-in-Chief of Singapore Press Holdings)
3. Jon Chin, Head Digital Strategy of ClickMedia
4. Nagalaksmi V., Account Manager of Google Adwords Singapore
5. Shalu Wasu, Associate Director of Ogilvy PR Singapore
6. Luke Soon, Principle of SAS Intelligence APAC
7. Dennis Wong, President of MBAAA
8. Bill Lee, MD of SAS Intelligence.
I had the honour to address a wide range of questions as they were raised and answered.
Topics ranging from how social media platform can be utilized in the healthcare industry while taking legal obligations into consideration; how both the ruling party and the opposite parties tap on social media platform to reach out to the voters in the coming general elections in Singapore; etc.
It was great fun and the best part I learnt stuff there!
Social Media Monitoring and Measuring – hey whats the difference?
by Jon W Chin on Aug.27, 2010, under Analytics, Social Media
Mashable ran an article titled “Why you need to monitor and measure your brand on social media” . The author Maria Ogneva touched on the difference between monitoring and measurement. Very interesting article she has there.
Digital strategists look for data to better understand a particular situation and from there it attempts to offer a solution. So where does this data come from – in this context it would be listening to the conversation out there. Having been bombarded with the conversation – how do you make sense of it all? That is the question.
To monitor, there is a magnitude of tools out there, ranging from Google alerts (free) to
Radian6 (paid). So what works? I cant answer that from you. For some, the free version works well, afterall, data is just data, its how you interprete the data that matters, isn’t it.
Alot of times people (read: clients) do not know the difference between monitoring and measurement (and also interpretation).
Whats is the point of monitoring – in my view the idea of monitoring is to garther insight and thereby use it to inspire strategy making. number (data) –> insights –> strategy – success in one audience generate success in another. Monitoring is pretty much useless if you cant interpreted to an action that ties in to company (campaign) objective.
Many a times, I hear companies say – so and so (competitor) have 5000 fans – in my mind (silently of course) – so what? what does these 5000 fans means? I can get you 10000 fans if you want – just give me the carrots (attractive) ones of course and I can bait. But sadly this is how it works out there. The success of a campaign is down to the number of fans…but isnt social media about conversation – candid conversation. Gone are the days of interruption marketing – we now need to engage and speak social language! So the advocates of social media says. we need interaction – we need to use their consumer language to make them act! of course in a subtle non-intrusive manner.
Typically, a successful online endeavour needs a plan and also questions that you need to ask your self.
Here are some…
- Behavioural : everything you communicate to your customers has a purpose. What do you want them to know?
- Essential : deliver information that your best propects and customers require to succeed in work or life – meet them expressed needs and wants – better still fulfil their latent needs.
- Strategic: – your efforts must be an integral part of the company overall business strategy - link your online endeavour (social media) to bottom-line results.
- Integrated Communication: Social media needs to be coherent with other modes BUT please do not just put a Press Release onto a social media platform (BIG MISTAKE).
- Targeted – you need to target your content (i.e. products precisely so that it is truly relevant to your prospects. Shift consumer behaviour via education.
- Ownership – get someone to spear head it and get that person to OWN it. I am a firm believer of people do not do what you say but what you paid. Pay for their behaviour and performance.
and last but not least – measure it! online can always be measured , but only if you have a clear understanding of your strategic communications objectives. just keep it simple – “how will we know that my content (social endeavour) is working to begin with….
What are your thoughts? I am keen to hear.
Social Media humanizes your brand? Sure but firms are more concerned about “negative comments”…true?
by Jon W Chin on Nov.23, 2009, under Digital Media, Social Media
You bet! of course that depends on how you interaction and converse online. Social media gives firms the opportunity never before access to consumer’s candid feedback and are given the opportunity to shine like never before if done right.
But the ‘problem’ I see is that a significant number of firms still treat the social media as a channel for sales i.e make the next sales. Firms should think beyond that and use social media as a means to better interact with their customers and garner feedback and of course genuine treat feedback as something positive not negative.
But from experience, it seems (having spoken to many firms) is they seem to be concern about one major point – what if something talks bad about me “can i delete that comment” and “why should I get myself in that situation” instead of talking about how I should engage my customers or have a content strategy. They seemed fixated on “negativity”…
For those firms, I always have a standard reply “Social Media did not invent criticism” – firms have always dealt with complains via phone calls etc. So how different is this? Why are firms using this as an “excuse”?
Do firms always cite “online criticism” as something that are really concerned about? I’m keen to hear your thoughts…
To Seed or Not to Seed on Social Media Networks – Stealth Marketing?
by Jon W Chin on Nov.13, 2009, under Digital Media, Social Media
A day doesn’t go by (online and offline) where people talk about seeding conversations – afterall it has been said social media is all about conversation and that content whilst important (takes a queen role) where interactions (or conversation) take a KING role.
So naturally, we need to have conversations online to ensure success (an indicator of success) – afterall agencies will be hammered should there by no conversations online – darn boring!
So what do agencies and corporations do? they seed! they enter the social media space and start talking (in the pretense of just another person – like a customer or potential customer) and hopefully they will engage the audience. Nothing wrong with that per se but is it authentic and may I dare say ethical?
I’ve also seen job placement ads that explicit states “Social Media Seeder” – in my opinion, its fine if one states it at the outset that X is a seeder in the social media space at least that sets the audience in the right frame of mind but my argument here is for those who pretend that they are just like you and I and start contributing away…
Afterall in social media – audiences that participate in this space want candid and truthful feedback and it has been found that a fair number make decisions based on those feedbacks.
So if that is the case, is it ethical to do that from an corporation point of view? Are these corporations ‘lying’ to the audience? What are the implications if the audience finds out that it is actually the agency or the company feeding all these information to the people and they had the impression that they were genuine. Would there be a public backlash? and in turn people may lose trust in the organization and ultimately it will hit the firm’s bottomline.
There are many questions here, until the industry starts to realize and debate about this, then this can move forward, at this moment it is still rather grey.
Is this the beginning of “Stealth Marketing”? – actually lets start defining “Stealth Marketing”
I’m keen to hear your thoughts.
Enhance Engagement Using YouTube’s annotations – “Follow Your Instinct”
by Jon W Chin on Oct.01, 2009, under Advertisement, Digital Media, Social Media
Creativity is up the ante here. In this video by Samsung, an out of the box interactive video titled “Follow Your Instinct” – a departure from typical advertisements so to speak.
Samsung seeks an alternative route to engage its audience by using YouTube’s latest innovation – Annotation.
With this, Samsung was able to create an interactive video permitting users to determine the storyline. Its amazing, so far it only works in YouTube. Good stuff, YouTube.
Its a much watch! Love it to bits!
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